Refund and Returns Policy

Capture the Moment

Return Policy

  • We want you to be delighted with your purchase, if not, we’re here to help.

At our store, your satisfaction matters. If an item isn’t quite right, let us know within 30 days of your purchase, and we’ll guide you through the return process. We believe in making the shopping experience as simple and transparent as possible, because we care about our community and want you to enjoy your analog journey. Keep your receipt and the product in its original packaging for a smoother return.

  • Free returns on faulty or damaged items.

We understand that sometimes, things don’t go as planned. If you’ve received an item that’s not as described, or it has a manufacturer defect, please reach out to us promptly, and we will arrange for a hassle-free exchange or refund. We want to ensure that your experience is just as genuine and enjoyable as the products we offer.

  • Items must be returned in their original condition.

To process your return, the items must be in their original packaging and condition. This helps us maintain our commitment to quality and ensures that every product we offer upholds the standards of excellence that our community deserves. If you have any questions or concerns about your return, don’t hesitate to get in touch.

Your Privacy Matters

  • We respect your privacy and ensure data protection.

Your trust is important to us. We safeguard your personal information and only collect what’s necessary to process your orders and provide the best service. Our shop uses cookies to enhance your experience, but we’ll always let you know how and why we use your data. Feel free to reach out to us if you have queries about our privacy practices; we’re here to help.

  • Transparency is our priority.

We’re committed to being open about how we operate. Our policies reflect our ethos of authenticity and community spirit that underscores everything we do. Your feedback and suggestions are always welcome as we strive to improve and serve you better. Thanks for being part of our journey.

  • Feel free to ask us anything.

Should you have any questions or need assistance, never hesitate to reach out. We’re just a message away and happy to assist our community of passionate photographers. Your satisfaction is at the heart of what we do, and we’re here to ensure you have the best experience possible.